Authorization Code
You must seek a return authorization code before returning the item. You can call on our customer service number at 212.840.1811 or email us at info@fascinatingdiamonds.com to get your return authorization code. We will email you the return authorization, you can then print it along with a copy of the Sales receipt and send it with the package.
Insured Package
In order to return an item purchased, make sure the package is fully insured. However, the return shipping of any item is on your account.
Package Return
The returned merchandise must be undamaged and sent back in its original condition and packaging. There should be no scratches or marks on the item. Any worn or damaged item will not be refunded.
Diamond Grading Certificate
If any diamond certificate was provided at the time of purchase, then it is mandatory to duly return the original copy along with a copy of the invoice.
Tracking
You must email the tracking number once the item is shipped back to us
Inspection
All items will be inspected by a gemologist prior to issuing a refund.
Shipping Cost
Initially there is no shipping cost included in your purchase invoice when you purchase an item from us. However, this applies only if you keep the item with you. But in case of return, the associated shipping fee of $20 will be deducted from the refund amount.
