Shipping Methods
Contingent on the destination and the worth of the item ordered Fascinating Diamonds® incorporates varied shipping methods to deliver your valued items:
Free Shipping
For Orders Shipped within the United States we offer FREE 2nd day air shipping irrespective of the amount. The orders shipped through this method reach your doorstep within 3-5 business days after the package has been shipped from Fascinating Diamonds® storehouse.
2nd Day Air Shipping
This shipping process can be availed at a nominal cost of $24.99, which entails to a step up delivery. Orders shipped by this method will reach your end in 2-3 business days after the parcel has been dispatched from Fascinating Diamonds® storehouse.
Overnight Shipping
Orders that require exceedingly accelerated delivery and are in stock are shipped at the earliest, in order to be delivered either next day or within 1-2 business days from the time the order is placed. This shipping method can be availed at a perceived cost of $29.99. Please contact our customer service at 212.840.1811 to check if the item you selected is in stock.
Please bear in mind:
*Orders received after 3:00 pm EST will be taken into process on the following business day.
*Customized diamond jewelry will take about 10-14 days of time before it can be shipped to a respective destination
International Shipping
Fascinating Diamonds® offers to ship to almost 45 countries including the European Union, UK, Australia, Hong Kong, Japan, Canada etc. and the ability to pay in 5 different currencies on our website.
Nominal Charges!!
At Fascinating Diamonds® we are perpetrated in processing all our orders in an expedient manner. We provide FREE Shipping worldwide on all orders above $1500, though there is a nominal fee of $99 applied on orders below that. Internationally we offer safe and speedy delivery via FedEx international services. Also in your order’s value, the company shipment does not include custom duty or other taxes applied by the law of the respective country. Customers are responsible for varied taxes levied by international authorities such as VAT, Customs, Duties, or Taxes. Fascinating Diamonds® proudly offers safe and speedy delivery and nearly all orders will be delivered within 5-7 business days. Customers only need to pay certain charges that are levied by the government of the country of import once the jewelry arrives in their country. Charges may include customs fees, duties and taxes depending upon the country import policy. You can contact your local FedEx office for further details.
For Military Personnel
We offer shipment for our military workforces also, just list your city as APO, FPO, or PO and your respective state and your package will be shipped without delay.{*Please note: All the orders to APO/FPO/PO box address will be shipped, registered, and insured exclusively via USPS.}
Alternate Shipping Address
At Fascinating Diamonds® your billing and shipping information is recorded while you place the order, but if required we can ship your order to an alternative address. Should you wish to ship your order at a substitute address that diverges from the billing address on your credit card, please ensure that the address is registered with your respective credit card company prior your purchase for faster shipping procedures.
Insured Shipping
Fascinating Diamonds® for security reason covers and has insurance on the actual value of all items shipped. All deliveries are made to a valid business or home address only. Additionally, we also require an adult’s signature for all the packages delivered, regardless of their value.
Order Confirmation And Tracking
Once your order is placed and confirmed, an e-mail notification is sent to your E-mail ID that holds your individual order number. If in case you do not receive the confirmation E-mail, please write to us at info@fascinatingdiamonds.com or If you hold any queries regarding the same please get in touch with us.The moment your order is dispatched for delivery, you will receive an E-mail notification confirming the shipment of the order and the tracking number. This vital information will abet you in tracking your package online till the time it reaches your doorstep.
30 Day Money Back Guarantee
Non-Refundable Item
Engraved jewelry items other than rings may not be returned. All Fascinating Diamonds® engraved rings may be returned for credit, however engraving fees are non-refundable. Appraisals added to the jewelry purchased, silver, and cz replicas are non-refundable. Removal of Fascinating Diamonds® engraving from any exchanged or resized ring is free with no additional engraving fee. Returns without a Fascinating Diamonds® Return Merchandise Authorization will be refused upon receipt. Returns with missing paperwork or product will not be processed.
We accept 30- day return on Lab-grown diamonds. Lab Diamonds are not eligible for upgrade policy. Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings cannot be resized, so please take care to order the correct ring size at the time of purchase. For assistance determining the proper ring size, please contact customer service or use our online ring sizer.
30-Day Return Policy
Fascinating Diamonds® gladly offers 30 day return policy for our valued customers. We want your satisfaction and faith in our products to last forever, for that matter we strive hard to meet all the needs of our prized customers. Bearing this fact, however, if for any reason, you are still not fully satisfied with your purchase, we have a simple 30- Day Returns policy through which you can return the item of your purchase to our office(s) within the first 30 days of the shipment for a 100% refund or exchange.
Return Process
In case of any return, please follow the return procedure listed below:
Authorization Code
You must seek a return authorization code before returning the item. You can call on our customer service number at 212.840.1811 or email us at info@fascinatingdiamonds.com to get your return authorization code. We will email you the return authorization, you can then print it along with a copy of the Sales receipt and send it with the package.
Insured Package
In order to return an item purchased, make sure the package is fully insured. However, the return shipping of any item is on your account.
Package Return
The returned merchandise must be undamaged and sent back in its original condition and packaging. There should be no scratches or marks on the item. Any worn or damaged item will not be refunded.
Diamond Grading Certificate
If any diamond certificate was provided at the time of purchase, then it is mandatory to duly return the original copy along with a copy of the invoice.
Tracking
You must email the tracking number once the item is shipped back to us
Inspection
All items will be inspected by a gemologist prior to issuing a refund.
Shipping Cost
Initially there is no shipping cost included in your purchase invoice when you purchase an item from us. However, this applies only if you keep the item with you. But in case of return, the associated shipping fee of $20 will be deducted from the refund amount.
In case of any further assistance feel free to get in touch with our Customer Service help desk that is available for you from Mon- Sun 9am - 7pm IST or you can write us at info@fascinatingdiamonds.com or contact us at: 212.840.1811.